Brother’s Cove Policies and Cabin Rental Lease Agreement

The new Brothers Cove office hours are from 8:00 am - 10:00 pm 7 days a week (subject to change in off season months). Our office is closed Thanksgiving Day, Christmas Eve, and Christmas Day.

Brother’s Cove is a family owned rental community that is nestled in 400 acres of pristine countryside. Great concern went into the development of Brother’s Cove as to maintain the natural beauty of the land. Each cabin was created with subtle nuances, yet distinct to have their own personality, blending into the mountain log cabin community. The cabins are individually owned and newly built, offering the amenities listed below. Some cabins offer mountain views, a quiet forest setting, or soothing creek settings.

Brother Cove Amenities include but are not limited to the following:
Central Heat/Air, Iron, Ironing Board, Washer and Dryer, Microwave, Telephones with local calls, Bed Linens, Refrigerator, Standard Cookware, Toaster, Hot Tubs, Color TV(s) with Satellite, Pillows, Stove, Dishes, Coffee Maker, Spa Baths, Towels, Washcloths, Fireplace(s), Flatware/Eating Utensils, Charcoal OR Gas Grill, Smoke Detectors and a starter set of Trash Bags, Paper Goods, Paper Towels, Toilet Paper, Dish Soap.

Items not supplied by Brothers Cove include:
Baby Cribs, Plastic Wrap, Flashlights, Brillo pads (scrubbers for pots/pans), Aluminum Foil, Charcoal and Lighter Fluid for grill, Starter Logs, Matches, Videos, Condiments, Laundry Soap, Spices or any food items.

Rental Rates, Minimum Stay, Seasons and Holidays:

• We have 3 seasons: Off-Season, In-Season and Peak Season. (See Chart Below)
• We have a 2 night minimum stay requirement during Off and In Seasons and in Peak Season there is a 3 night minimum stay. Longer minimum night stays may be required during holidays and specials. (See Chart Below)
• Rates may change without notice unless confirmed with a deposit.
• Applicable Local/State tax will be added for the governor and Uncle Sam
• Cabin prices listed do not include a $40 reservation processing fee, cleaning fee or a pet cleaning fee if you are bring a pet to stay in one of our pet friendly cabins.

Policies and Procedures:
A brief summary of policies and procedures as follows is being provided. Brother’s Cove wants your Smoky Mountain vacation to be as carefree as possible, starting with your reservation therefore we recommend that you take a moment to read all of the following information provided to avoid any confusion or misunderstanding.

If you have any questions or if we can be of assistance in any way, please give us a call on our toll free number at (877) 276-2683 or you can call our local office number at (865) 868-8500.

• You must be 21 years of age or older in order to rent a 1, 2 or 3 bedroom cabin in Brothers Cove and 25 years or older to rent a cabin that is 4 bedrooms or larger.
• Pet Policy: We have a few pet friendly cabins and all pets must be pre-registered. Fees and restrictions apply.
• ALL of our cabins for rent are non-smoking units. There will be a minimum of a $125 extra cleaning charge for guests who smoke inside any of our cabins.
• Deposit Policy: We require a 50% deposit on all reservations with Visa, Master Card, Discover Card or with a Money Order.
• There will be no refunds for early departure which includes inclement weather, medical emergencies or accidents. You can purchase travel insurance and be covered for there unforseen events and more.
• It is Brother’s Cove mission to provide and maintain a family oriented environment. We book our cabins to meet the required fire and safety codes as well as the individual owner wishes.
• To ensure the comfort, safety and enjoyment of all our guests, The Brother’s Cove Management Company/American Mountain Rentals reserves the right to refuse rental or evict renters for excessive noise, dangerous behavior, and unruly conduct, violating pet restrictions or for exceeding the number of occupancy per cabin allowed. If you disregard any of these rules, you will be nicely asked to leave and all payment will be forfeited.

Making Reservations:
You can book your cabin online or call us toll free line at (877) 276-2683. Advanced reservations may be booked up to one year in advance and are encouraged. Upon receipt of your 50% deposit you will be e-mailed a confirmation letter. Brother's Cove may use any funds received from guests immediately upon receipt of such funds.

Every attempt is made to guarantee a specific cabin. However due to unforeseeable circumstances, you may be moved to a comparable cabin. This is to ensure your safety, comfort and convenience.

Reservations are to be paid in full 7 days prior to arrival. We will charge the credit card on file for the remaining balance and you will be e-mailed a receipt. If you choose to use another credit card, please call our office to make those arrangements and you will be e-mailed a receipt. If you choose to use another credit card, please call our office to make those arrangements.

Again, we accept Visa, Master Card, Discover Card and money orders to pay the remainder of your balance. Sorry, we do not accept personal checks. Please take a moment when you arrive at your cabin to review the detailed policies and procedures.

Cancellation Policy:
A 90% refund or 100% credit to another cabin rental for our units in Brothers Cove or any American Mountain Rentals Property will be made as follows:

• 1, 2 and 3 bedroom log cabins or chalets with a minimum of a 14 day notice
• 4 bedrooms and larger log cabins or chalets with a minimum of a 30 day notice
• Cabins of all sizes on any Holiday with a minimum of a 30 day notice

All changes or cancellations must be received in writing.  If proper notice is not given as indicated, the deposit will be forfeited.

We now offer travel insurance which can protect you in case of accident, illness, inability to travel because of weather conditions and more.

Read this disclosure for full details or for certificate/policy inquiries, requests, customer service or roadside assistance call (866) 999-4018.

If you have travel insurance for your Smoky Mountains vacation and you need emergency assistance 24 hours a day during your trip, call (866) 922-0278

Refunds:
No refunds will be given due to weather conditions or for early departures.  We recommend four-wheel drive and/or chains in the fall, winter and the early spring. To protect your vacation investment we suggest you purchase travel insurance

Check-In and Late Arrivals:
Our goal at Brother’s Cove is to have all units available by 3 PM. However, cleaning and maintenance is sometimes unavoidably delayed by unforeseeable circumstances. If you arrive early to avoid traffic, there may be a slight delay in the occupancy of your cabin. Check-in time is between 3 PM Eastern Standard Time or later. We have installed "Touch Pad" entry systems in all of our cabins which allows the renter to access the cabin after office hours and avoids the hassle of lost keys.

If you arrive after office hours, which must be prearranged, you must check-in into the office by 2 pm on the following day. On weekends this may mean checking into the American Mountain Rentals Office at 110 Hillis Drive in Pigeon Forge. Please be sure to get the address and phone number of the cabin you are staying in for family and friends in the event of an Emergency. The cabin name, address, and phone number are located on your deposit confirmation.

Check-Out/Departure 11 am:
Due to incoming renters, our check out time is 11 am unless otherwise specified. Please leave your cabin clean and in the same order as your arrival (except for linens, these will be taken care of by our cleaning personnel).

Please load all dirty dishes and cookware and start the dishwasher. All garbage must be sealed in plastic garbage bags and placed at the end of the driveway; the BBQ grill should be cleaned. A minimum fee of $50 will be charged if excessive cleaning is required.

To conserve energy and help the environment, please turn lights and televisions off when you leave, set the heat to 60 or the air conditioning to 80 degrees, and close the fireplace screen and flue. Please leave all windows and doors closed and locked and return furnishings to their original positions.

Valid Pricing and Information:
Valid pricing, terms and availability information for Brothers Cove Log Cabin Rentals can ONLY be found on BrothersCove.com, AMRCabins.com, AmericanMountainRentals.com and TheSmokiesBlog. Reservations are only valid when made through one of these sites or through the Brothers Cove at (877) 276-2683 or the American Mountain Rentals office at (800)508-6070.

The only way you can be sure that you will be renting one of our cabins and that any funds will go to your rental is to make sure the reservation along with your credit card information is made on the web site AMRCabins.com or that you call (800)508-6070. We are not responsible for monies paid, nor will you be serviced by us for any cabins that are listed on other web sites including and not limited to Craig's List or any other Rental By Owner sites.

Inclement Weather:
Please be aware that the weather can change rapidly here in the Great Smoky Mountains. Although the thought of being snowed in while in a cabin is a romantic notion, please be aware that you may also not have any electricity and that the roads may be impassable at times. We recommend for you to call and check on weather conditions prior to arrival.

Touch Pads:
The 4-digit code your cabin is assigned, is the last 4 numbers of the home phone number of the person booking the cabin. This code is routinely changed. Late arrivals must be pre-arranged in order to get access code. Simply key in code to open door, and press lock button when leaving.

Housekeeping and Trash Removal:
All of our cabins provide bed linens, 2 bath towels and wash cloths per person for the occupancy of the unit along with a starter supply of bar soap, dish soap, paper goods (laundry soap is not provided). The cabin is cleaned, hot tub is cleaned and sanitized. Spa tubs are also cleaned and sanitized. Beds (except sofa beds) are made prior to your arrival. Daily maid service is not provided and guests are expected to launder towels, etc as needed during their stay. It is not necessary to wash towels or bed linen prior to departure. It is advisable to bring a large towel for hot tub use.

Each cabin is inventoried after each use. Therefore, upon arrival, report any apparent damage, housekeeping issues, and shortage of furnishings or equipment to the office at: 868-8500. Garbage pickup occurs daily between 8 am and 10 am. Please bag your garbage and place it at the end of your driveway after 7 am and we will swing by to pick it up. If you miss the scheduled time please wait until the next day as the local wildlife are messy eaters and it can harm them.

Water:
While you are Brother’s Cove, you are out in the country and up in the mountains so there is well water and even though we have a water treatment system, occasionally the water will have a rust tint that comes from a high iron content that is associated with well water. Laundering light colors may tint your garments and we are not responsible for damage or discoloration to your laundry.

Uninvited Seasonal Guests (AKA: Critters and Bugs!):
Every cabin on the BrothersCove.com rental program is treated at least monthly by a licensed pest control company. Unfortunately, especially during the spring and fall seasons we sometimes have an infusion of bugs such as lady bugs, flies, wasps, etc.). We apologize but we cannot predict or control Mother Nature! We will provide you with wasp spray when necessary. If you are allergic to wasp and bee stings you should bring appropriate medications. Please call the office at (865)868-5800 if you have any questions.

Hot Tubs and Spas:
It is important to note that there are certain health risks that are associated with the use of a hot tubs and spa tubs. It is the responsibility of the registered guest to inform anyone using these facilities during the duration of their stay of the potential hazards or seek recommendations from a Physician. If you are pregnant, on medication, under 16 years of age or consuming alcohol it is suggested that you not use the facilities. If you have any questions concerning the operation of the tub, call the office during business hours. Hot tub covers are for insulation purposes only and are not designed to support a person. DO NOT STAND OR SIT ON HOT TUB COVERS. If you damage a hot tub cover, you are responsible for the cost of replacement which can be around $350 and up.

Fireplaces:
Most of our cabins are equipped with a wood burning fireplace(s), however a few cabins have gas burning fireplaces. Firewood can be purchased by the bundle from the Brother Cove Cabin Rentals office between 9 am and 3:30 pm Monday through Friday. If you wish to purchase firewood during the weekend, you need to make prior arrangements with the office or buy it from a store such as Kroger's.

Fireplaces are not operational during the months of April through September. No foreign materials (plastic, foam, magazines, etc) may be burned in any cabin fireplace. Please review posted directions, and be sure flue is open while operating. Fire extinguishers are located near the fireplace and exterior of cabin. Due to several close calls, candles of any kind are not permitted in the cabins.

Some cabins may have outdoor fire pits. Please use extreme caution, including keeping small children under control and not pouring burning or warm embers on the ground as this may start an uncontrollable wildfire.

Telephone Service:
Most of our cabins have local telephone service, in order to make long distance calls you will need a calling card with an "800" access number, a credit card or you will need to make a collect call. If this presents a problem, the office management phone will be available during the hours of 10:00 am and 3:00 pm. The office does not have a switchboard, therefore, it is important that you leave the phone number for the cabin you have rented with relatives and emergency contacts.

Lost and Found:
If you find you have left personal items behind, call (865) 868-8500 and we will try to locate the missing item(s). If the item is located, we will kindly return the item for the cost of packaging and shipping. We cannot be held responsible for lost and/or items left behind.

Television:
Because our units are privately owned homes, the method and level of TV service (satellite) is determined by the owners and by the service that is available in the area. Premium channels are typically NOT available. Brothers Cove assumes no responsibility for TV reception or operation and cannot guarantee that specific channels will be available. At best, satellite systems can be confusing, however, it is the only television reception that is available to the units we manage. Movies are available to rent at Movieland located on Wears Valley Road next to Subway.

If television, DVD, VCR or component wiring is changed to facilitate use of games, camcorders etc, it must be returned to the same condition as when received. If you have left the cabin with any hookups changed or removed cable(s) from a cabin, you will be charged for a service call and the cost purchasing and replacing the cable(s).

Maintenance/Repairs:
At Brothers Cove we do everything possible to keep all equipment in good working order and schedule maintenance tasks around renters. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, etc. will be in working order 100% of the time.

Please call the office at (865)868-5800 to report any problems that may arise as soon as they occur. We do attempt to correct all deficiencies as soon as humanly possible and to schedule repairs/maintenance tasks with our renter’s privacy and convenience in mind. Unfortunately, there will be no refunds or adjustments should a problem arise.

Construction Caveat:
The Sevierville area is growing rapidly and therefore it is necessary to plan for alternate routes to avoid traffic delays. Further, Brothers Cove is a fledgling log cabin community and under construction. Thus, some construction personnel and materials may be noted in the proximity of your cabin. Your patience and tolerance is greatly appreciated as we grow at Brother’s Cove. We cannot be held responsible for noise or loss of view, due to weather, season and or construction.

Pool Policy:
The pool is provided for guest of Brother’s Cove only. Adult supervision is required for children 14 years and younger. Pool hours will fluctuate according to season. The pool will be closed during inclement weather. Please review safety policies posted at the recreation area.

Supervision of Children:
Our mission here at Brothers Cove is to provide a family orientated environment. Our cabins are uniquely built, with many amenities not found in an average home (for example: decks of varying heights, hot tubs, spa’s, swimming pool, spiral staircases, etc.). We ask that your children be supervised at all times by an adult, to ensure their safety.